Universal Credit ‘adviser’ told not to tell claimants about cash fund for clothes and bus fares

‘A reporter posing as a Universal Credit adviser trainee was told not to tell claimants about a vital cash fund for clothes, bus fares or other expenses to help them into work.

The undercover journalist spent seven weeks working at the Department for Work and Pensions’ (DWP) Bolton Universal Credit contact centre.

He was told by trainers not to bring up same-day advance payments for those struggling to make ends meet while they wait five weeks for the their first Universal Credit payment. ‘

Read more: Universal Credit 'adviser' told not to tell claimants about cash fund for clothes and bus fares