Britain’s HMRC In Meltdown As Service Standards Collapse

‘Yesterday the Tax Justice Network was in the UK Parliament to launch a report it had co-produced with the Public and Commercial Services Union. The report, entitled “HMRC, Building an Uncertain Future” is a study of HMRC’s (the UK tax authority) reform plans which it is calling “Building our Future”.
The report published yesterday analysed the proposed reforms at HMRC by looking at the history of the department’s reform programmes and using a survey of 2000 HMRC staff who are members of the PCS Union. Although the report only deals with the UK tax authority, the findings may seem familiar to many tax authorities around the world who have faced austerity drives in recent years. In this article report author George Turner sets out some the issues.’
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