Disabled woman’s service dog gets her barred from Virgin Atlantic airport lounge

A woman with a spinal condition who requires a wheelchair was denied entrance into a Virgin Atlantic airport lounge because of her service dog. The woman, desperate to lie down to relieve neck pain, recorded her interaction with a Virgin employee.
Micaela Bensko recorded a recent encounter with a Virgin Atlantic lounge employee at JFK International Airport in New York. The staff member would not allow Bensko to enter the lounge even though she had paid for access in order to lie down before her flight.
The California woman says she specifically bought access to the lounge in order to rest given her condition arachnoiditis and complex regional pain syndrome (CRPS) of the spine, doesn’t allow her to stay seated for more than 30 minutes.’

Read more: Disabled woman’s service dog gets her barred from Virgin Atlantic airport lounge