Here’s the American Disease in a nutshell: entitlement and power means you never have to apologize for anything. Public relations might require a grudging, insincere quasi-apology, but the person with power can’t evince humility or shame–he or she doesn’t have

When banks build new gleaming headquarters, that generally marks the top of the bank’s fortunes. There appears to be some sort of hubris in constructing a monumental new headquarters that shouts “we’re rich beyond all conception” that angers the stock