Lloyds tells staff to cancel meetings with customers who want help or advice but won’t make the bank any money

‘Staff at Britain’s biggest bank have been ordered not to waste their time keeping appointments with customers who will not make them any cash.

A leaked email from a senior manager at Lloyds highlights the state-backed lender’s lack of concern for loyal customers.

It instructs branch staff to cancel appointments with any customers who simply want help or advice and do not want to buy anything.’

Read more: Lloyds tells staff to cancel meetings with customers who want help or advice but won’t make the bank any money

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