Banks refusing to repay card fraud victims based on ‘a hunch’

‘Banks are refusing to pay compensation to card fraud victims based on nothing more than a “hunch”, while others are forced to wait longer than four weeks to get their money back.

An investigation by Which? showed that banks are “inconsistent” when it comes to handling fraud claims.

Its survey of over 3,300 people showed three in five had experienced card fraud. Almost a third of victims were kept waiting for between one and four weeks before they received their money back and 7pc were forced to wait even longer.

Worryingly, banks appear to be refusing compensation to genuine fraud victims.’

Read more: Banks refusing to repay card fraud victims based on ‘a hunch’

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