Can Your Auto Maintenance Records Win in Court?

We had a Car Pro Show caller last Saturday who had a serious problem with a Kia. He purchased it pre-owned, but it was factory certified so had warranty up to 100,000 miles.  At about 42,000 miles, the engine seized and stopped running. The dealership tore into the engine and found it completely sludged up. When the dealer called the factory for authorization to repair the engine, it was denied. 

The caller said he had the documentation to prove he changed the oil as he was supposed to, but Kia said the wrong oil was used. This one is going to end up in court, but most likely that could have been avoided with proper maintenance records and closer attention to factory specifications.

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