Has the Workplace Robot Uprising Already Begun?
‘A few years ago, a burrito joint near my college campus installed computers so that customers could place their orders without ever having to make eye contact with a cashier. It was meant as a convenience, but my friends and I felt oddly detached ordering food through a computer. And we wondered: Did this signal the end of personable customer service?
As technology continues to expand and robots are picking up more creative tasks (interactive fiction, anyone?) it’s fair to wonder if the robot uprising has already begun. According to a partial report on robotics in the workplace by global management consulting firm McKinsey & Company, it’s not as simple as one day you’re employed and the next day, your boss rolls in a machine to sit at your desk. It also depends on predictability of tasks, how data is collected, and how employees are managed. If there are more one-on-one interactions in the workplace and more need for specific expertise, there is less chance of automation.’
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