Robot Bank of Scotland: UK lender introduces ‘warm, approachable’ Artificial Intelligence to talk to customers

‘The majority state-owned Royal Bank of Scotland (RBS) is to become the first British high-street bank to use a sophisticated AI program, nicknamed Luvo, to communicate with its customers, as it cuts its human staff.
After a several-month trial in which staff used the AI internally, while they dealt with business clients, RBS will let Luvo talk directly to the outside world by the end of 2016.
Luvo functions as a chatbot – a program that opens when you access the bank’s website – that you can ask typical customer service questions, concerning lost PINs and credit cards that need to be replaced.’
Read more: Robot Bank of Scotland: UK lender introduces ‘warm, approachable’ Artificial Intelligence to talk to customers