MPs damn US firm over ‘cut first, think later’ approach to tax credit claimants

‘MPs have questioned whether private companies should be barred from providing core welfare services after an aggressive attempt to reduce tax credit fraud by US firm Concentrix saw thousands of low-income families wrongly stripped of benefits.
The cross-party House of Commons work and pensions committee castigated both Concentrix and HM Revenue and Customs for a series of disastrous errors that amounted to “a gross failure of customer service”.
The committee’s report describes how HMRC and Concentrix adopted a “guilty until proven innocent” approach to claimants, targeting them on the flimsiest of pretexts and stopping tax credit payments on what MPs called a “cut first, think later” basis.’
Read more: MPs damn US firm over ‘cut first, think later’ approach to tax credit claimants