Bank tellers are in danger of extinction as the ATM of the future takes over
‘Retail bank branches remain stubbornly relevant, despite an onslaught of digital and tech innovations.
But bank tellers’ days in those branches could be numbered.
The largest banks in the US have been investing millions in updating the capabilities and physical appearances of their thousands of ATMs — an invention that turns 50 years old this month.
As those capabilities continue to grow, customers at retail branches will spend more time interacting with machines for their day-to-day needs, while branch personnel will move from behind the counter and focus more on complex transactions such as coordinating loans for homes or small businesses.’
Read more: Bank tellers are in danger of extinction as the ATM of the future takes over
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