Big broadband firms ‘try to deny customers £52million in refunds for poor service including slow repairs and engineer no-shows’

‘Broadband providers are attempting to avoid paying £52 million in compensation to customers for poor service, Citizens Advice has said.
Under Ofcom plans, households will automatically receive refunds for late installations, slow repairs and engineer no-shows.
But three of Britain’s biggest internet providers – BT, Virgin Media and Sky – are seeking to water down the proposals so customers get less money.
Citizens Advice last night accused the firms of trying to ‘short-change’ broadband users by seeking to replace the regulator’s plan for mandatory payments with a voluntary system.
Ofcom suggested in March that customers should receive £10 for each day they suffer a complete loss of connection, with £30 for cancelled engineer appointments, and £6 a day for delayed installations.’
Read more: Big broadband firms ‘try to deny customers £52million in refunds for poor service including slow repairs and engineer no-shows’